Customer Service
Dynamics 365 Customer Service - Better service for mire customers
Customer service is the first point of contact for customers who face a challenge and need assistance. Accordingly, the manner of contact between service staff and those seeking help is of great importance.
The volume of contacts, as well as the requirements and expectations of customers, continue to increase. Many customers desire more human interaction, but also recognize and appreciate improvements that foster more personal interactions.
Dynamics 365 Customer Service offers you the ability to reach your customers as they desire - effectively, sustainably, and securely.
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Create an environment where customers can help themselves first and then easily reach out to you.
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With effective AI support, your employees can provide the best possible support for any issue and proactively intervene before problems arise.
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Understand every interaction: with insights that lead to a 360-degree view of customers.
Tomorrow's customer service today
Increase the effectiveness of your employees – while reducing costs
Optimize service processes
More time for your customers through AI support
Excellent service experience – anytime, anywhere
Personalized Service
Deliver the customized service that your customers expect across channels by using 360-degree customer views that enable agents to personalize every interaction.
One team - equipped with everything they need
Eliminate guesswork from case resolution by using tools that provide employees with the right information at the right time.
Optimized by AI
Make it easier for your employees to be there for your customers - for better experiences and greater satisfaction. Use extensive insights to solve cases faster, proactively suggest options to your employees, and quickly identify areas that can be automated.
Curious to know more?
How Dynamics 365 Customer Service can help you
Tailored customer engagement
Offer empathetic, connected experiences that adapt to customers' changing needs across all channels - whether voice, email, chat, SMS, or social media.
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Create a unified, connected service experience through an end-to-end view of the customer journey.
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Use chatbots, portals, knowledge articles, and other self-service tools to personalize experiences while identifying cross-sell and upsell opportunities.
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Ensure that every customer receives a consistent experience, even when switching between agents or across different channels.
Increase the effectiveness of your employees
Enable your employees throughout the entire service organization to solve problems faster through action-oriented insights, enriched data signals, and mixed reality.
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Utilize all available insights, share critical data, and support cross-team collaboration in real-time with the integration of Microsoft Teams.
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Resolve issues faster with AI-driven knowledge base articles and recommendations for similar cases.
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Identify customers across all interaction channels.
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Break down data silos and access different data sources to gain a comprehensive 360-degree view of each customer and solve problems more quickly.
Optimize service processes
Promote proactive service with IoT, unlock new revenue streams in service, and reduce downtime and service costs.
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Optimize business processes to achieve outcome-driven value creation.
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Transform service functions from reactive cost centers into proactive profit centers.
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Assess the provision of support at a glance, make better decisions, and improve deployment and service through the use of AI and analytics.
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Unlock net service revenue streams and reduce downtime and service costs.
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Combine customer data with financial, operational, and unstructured internet-of-things (IoT) data for boundless analysis.
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Scale operations according to demand and increase revenue with new service-based business models.
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Gain deep insights into customer relationships by automatically sending personalized surveys after customer service engagements.
Still have questions? Contact our experts - we are happy to help.
Book your Dynamics 365 Customer Service consultation now:
All important info at a glance
- Via phone
+49 (6751) 85378-0
- Via e-mail
Online request
- Service Helpdesk
Support area
- Login for customers
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