Marketing
Microsoft Dynamics Marketing - Personalize perfectly orchestratedd experiences for your customers
The way marketing works has changed significantly in recent years. Customers expect and want more personalized communication and support. Contact with customers occurs much more frequently when companies recognize information, remember it, and create relevant offers based on it.
The era of mass email communication is essentially over - what is now in demand are campaign-based interactions as well as real-time-based, orchestrated and individually created customer experiences that foster emotions and establish loyalty.
With Microsoft Dynamics Marketing, you have the ideal tool to make more out of your customer contacts - so that you and your customers benefit in the end.
Microsoft Dynamics Marketing. For more customer satisfaction and more success!
Schedule your consultation directly!
Improve customer experiences sustainably.
Personalize experiences - with the help of AI
Both B2B and B2C marketing
Perfectly linked through the cloud
What are the benefits for you?
Increase your revenue by 10-20%
The better the customer experience, the more likely customers are to do business with you in the long term.
Reduce your costs by 15-25%.
These possible savings can be realized in various areas: It is possible to reduce costs especially through more targeted advertising measures, better and more effective use of IT resources, and better-coordinated team work. These freed-up resources can then be used in areas where they help the company and customers best.
Do you have any questions?
Contact our employees today and schedule your non-binding consultation!
How Microsoft Dynamics Marketing can help you
Reach your customers in real time
Orchestrate customer journeys in real time
Guide customers in real-time based on their interactions via email, mobile devices, social networks, custom channels, and personal touchpoints.
Design customer-oriented experiences
Create journeys to respond to customer-triggered events that can occur throughout the entire customer lifecycle to win and retain customers.
Create relevant content with ease
Create contextually relevant content with customizable templates, reusable content blocks, and designer tools. Reinforce the content that works best with A/B testing.
Share content across both physical and digital channels
Enable customer engagement across digital and personal channels with relevant content. Use AI-driven recommendations to engage customers in their preferred channels. Customize triggers to the typical journeys for your company - all without an IT team.
Win and retain customers faster
Design end-to-end journeys
Create customer journeys to respond to different customer-triggered events in marketing, sales, and service. Share customer information with interaction insights across business functions.
Improve customer communication
Send regular newsletters, transactional emails, and timely mobile notifications. Enhance customer engagement across digital and physical channels with shared customer information and insights.
Nurture leads and accounts
Nurture your leads with relevant content through their preferred channels. Conduct account-based marketing to generate more revenue with major customers. Use dashboards to keep track at all times.
Turn event attendees into loyal customers
Simplify event planning when conducting meetings and webinars with Microsoft Teams. Nurture your audience before, during, and after events to improve their engagement.
Optimal personalization thanks to AI
Create AI-enhanced content
Utilize AI-recommended images, send times, spam scores, and A/B testing to create engaging emails. Distribute them through push notifications, SMS, email, social media, and custom channels.
Reach the right audience
Use customizable templates and natural language to select your target audience. Reuse segments created using other Dynamics 365 applications, such as Customer Insights, based on unified and enriched customer data from various sources.
Improve marketing efficiency
Utilize the right channels and increase open rates through experiments and AI-driven insights into customer preferences. Improve the customer journey with the help of analysis and Microsoft Power BI dashboards.
Collect actionable customer feedback
Capture cross-channel feedback instantly with personalized surveys using Dynamics 365 Customer Voice. Use the feedback to eliminate bottlenecks and improve the customer journey.
Build trust with a unified and modular platform
Unified and securely share customer data
Use Dynamics 365 to unify and enrich customer information from external data sources and all your business functions.
Easily customize and expand to meet your business requirements
Add custom channels via APIs and external add-ons. Connect with your tools and automate processes with integrated workflows - or create your own with Microsoft Power Automate.
Comply with regulations such as GDPR and HIPAA
Use integrated features to request, capture, and store consent to support compliance with the General Data Protection Regulation (GDPR), HIPAA regulations, and accessibility guidelines.
Perform business-level marketing and promote content reuse
Release content blocks to manage brand consistency and promote reuse by business units - all while considering your own unique compliance rules.
Contact
Do you have any questions? Contact our experts - we are happy to help.
All important info at a glance
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+49 (6751) 85378-0
- Via e-mail
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