IT Solution Provider

Fast and competent service is essential for long-term profitable customer relationships.  With our professional service module Helpdesk based on the CRM system CAS Genesis World, you can create support tickets, easily integrate employees into the support, document all work steps and provide all parties involved, including your customers, with clear and comprehensible information about the status, completion and costs of each ticket action. In this way, you increase the efficiency and quality of your support service and thereby increase customer satisfaction. Our WinLine/cop interface integrates the cop purchasing platform and the WinLine ERP system into a complete industry solution for IT system houses - for simple and fast purchasing and ordering processes. Your employees can, for example, access and order the desired items directly from Mesonic Winline ERP without changing programs. Once the order has been placed, the process can then be further processed in the ERP system's merchandise management system as usual.