Microsoft Teams as a Telephone System
Microsoft Teams as a full-fledged telephone system
Consolidate all your communication within one interface: the new Teams Solution enhances your Microsoft Teams client with telephony features. Use Microsoft Teams as your telephone system and benefit from our natively integrated applications and extensions that make your daily work more efficient and simpler.
With our 20 years of experience, we have extensive knowledge in telecommunications, enabling us to precisely understand the specific requirements of our customers for a telecommunication system. Therefore, we offer a Teams solution that is expanded into a complete telecommunication system with natively integrated additional software.
Connect Microsoft Teams with extensive telephony features such as integration of DECT systems, analog hardware, contact center recording, switchboard workplace monitoring, and much more. The focus is also on the integration of CRM and ERP systems and other databases.
- Telephony over Microsoft Teams
- No additional hardware required
- Cross-location integration of national and international SIP trunks/numbers
- Connection options for your analog endpoints, including existing IP & DECT phones
- Various native integrations (e.g., Contact Center, switchboard place, recording, etc.)
- Simple & flexible pricing model
- A single contact for your entire Teams interface
Overview of Modules and Services
Use Microsoft Teams as a full-fledged telephone system. Make calls mobile or from your workstation using your usual number with integrated DECT telephony, analog connections, and much more!
- Worldwide availability
- Free internal telephony (across locations)
- Call existing provider conditions
- Connection of external devices
- Telephony via Mobile App, Web & Desktop Client
- and much more.
The Contact Center, including the switchboard workplace, is the ideal addition to your Microsoft Teams client! As a native integration, it enables smooth lead management and provides comprehensive coordination of your contacts.
- Visual Workflow Editor
- Live Dashboards
- IVRs
- Reporting
- Auto Attendants
- Call forwarding
- CRM, ERP, & Ticketing Tool Integration
- Opening hours
- Text-to-Speech function
- and much more.
Our switchboard workplace for Microsoft Teams provides an optimal add-on for managing and organizing your calls. Our switchboard workplace functions as an integrated interface to the Teams Contact Center!
- Intuitive Dashboard
- Interactive queues
- Calendar Integration
- Forwarding with one click
- CRM Integration (compatible with Microsoft Excel)
- Search function
- Call-Pick
- Notes for contacts
- and much more.
Comprehensive Teams monitoring provides simultaneous and sustainable evaluation of your customer contacts. Manage technical and analytical representations for precise monitoring with this tool.
- Reporting & analysis
- Intuitively operable dashboards
- Historical reporting
- Live monitoring
- Device & quality details for calls
- Call statistics & call details
- Quality trends
- and much more.
Ease contact for your customers with our interactive customer service tool. The seamless integration into the Microsoft Teams client enables audio-visual real-time communication.
- Integrated chat function in websites & apps (including voice & video)
- Microsoft Teams as the sole client for employees
- Without additional plugins
- and much more.
The Medialine SIP Trunk is a national and international telephone connection over the IP network and transmits online conversations in individual encrypted data packets. Manage worldwide numbers in one portal and expand endlessly many parallel conversations in HD voice quality.
- Number takeover during porting
- Redundant ITK SIP trunks from various carriers
- Worldwide service numbers
- Quality of Service (QoS) - Voice prioritization
- International numbers bookable & combinable
- Cost advantages through the combination of voice & data networks
The call routing in your telecommunication system is based on the presence status of the users. Calls are therefore only routed to actually reachable users. When using two communication platforms, the presence status must also be synchronized and consistently displayed between these two platforms. The Medialine Presence Hub makes this seamlessly possible. Therefore, synchronize your Microsoft Teams presence status with that of your telecommunication system flawlessly and manufacturer-independently. The Medialine Presence Hub is a cloud service that seamlessly connects to your Microsoft Teams tenant.
The advantages of the Medialine Presence Hub
- Bidirectional presence status reconciliation towards Microsoft Teams and telecommunication system
- Aggregation of presence statuses of both systems
- Central SaaS solution
- No installation on the clients necessary
- Status changes received in real-time via notifications
- No polling of status information
- User-based licensing model independent of the total number of users
- Compatible with all telecommunication manufacturers
XRMFusion
is a powerful tool designed to display caller information during incoming calls. This software easily connects with the Dynamics 365 CE system. In the future, other CRM systems such as Salesforce and HubSpot will also be supported. One of XRMFusion's standout features is its ability to display additional information for incoming calls in clusters. This feature makes it easier for companies to understand and analyze their customer interactions.
- Enhanced Caller Information: Say goodbye to the limitations of Teams' contact information functions. XRM Fusion enhances your insight into every call by providing comprehensive caller details directly within the Teams interface.
- Global Contact Database Integration: Our application allows IT departments to effortlessly set up global contact databases, ensuring that every team member, regardless of location, has access to important caller information.
- Direct CRM Access: With XRMFusion, important CRM data about customers and prospects is just a click away, enabling more comprehensive and deeper customer interactions.
- Improved Customer Experiences: Detailed insights into calls enable customer-oriented teams to improve customer needs and services.
- Seamless Microsoft Teams Integration: XRM Fusion integrates directly into Microsoft Teams, making customer information easily accessible through a familiar interface.
- Instant CRM Information: Access all relevant CRM details, customers, and prospects. This improves the quality of customer interactions.
- Support for IT Departments: XRMFusion simplifies the setup and management of global contact databases and optimizes access to caller information.
- Exceptional Customer Service: With enhanced caller data, teams can provide personalized and efficient customer service, thus fostering stronger customer relationships.
Your inquiry
Do you have questions about Microsoft Teams as a fully-fledged telephone system? Then don't hesitate to send us a no-obligation inquiry using the contact form.
